Refund policy

Return Policy

Since each piece of art is carefully produced and individually checked before shipping, returns are only accepted in the case of defects, wrong items, or production errors.

If you receive a damaged or incorrect item, please reach out to us within 7 days of delivery at hello@laurahrubin.comand include the following:

• Two clear photos or a short video showing the issue

• A short written description of the problem

• Your order number or proof of purchase

Once we’ve reviewed and approved your return request, we’ll provide further instructions and, if applicable, a return shipping label.

Please do not send anything back without contacting us first – returns without prior approval won’t be accepted.

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Damaged or Incorrect Items

Please inspect your order as soon as it arrives and contact us right away if there’s any issue. We want to make it right for you as quickly as possible.

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Non-Returnable Items

Due to the nature of our products, we do not accept returns for reasons such as change of mind or buyer’s remorse.

Also non-returnable:

• Sale items

• Gift cards

• Custom or personalized artwork

• Limited Editions & Originals
  

If you’re unsure whether your item qualifies for a return, feel free to reach out to us.

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Refunds

If your return is approved and the item is received and inspected, we’ll notify you about the refund status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us again at hello@laurahrubin.com.